Frequently Asked Questions
About Our Products
What are Longsheng Rice Shampoo Bars?
Longsheng Rice Shampoo Bars are solid shampoo products inspired by the ancient haircare rituals of the Red Yao Tribe — a community renowned for their exceptionally long, healthy hair. Each bar is formulated with all-natural ingredients and is 100% plastic-free, offering a sustainable alternative to traditional bottled shampoo.
What ingredients are used in your shampoo bars?
Our shampoo bars are crafted with all-natural, plant-based ingredients. Each product
page on www.usviori.com lists the full ingredient breakdown so you can make an
informed choice.
Are your products suitable for all hair types?
Yes. Our shampoo bars are designed to work across a variety of hair types, including
straight, wavy, curly, and coily textures. If you're unsure which bar is best for
your hair, feel free to email us at press@usviori.com and we'll be happy to recommend
the right product for you.
Are your shampoo bars vegan and cruelty-free?
Yes. All products available on www.usviori.com are vegan-friendly and cruelty-free.
We are committed to ethical sourcing and sustainable practices.
How long does one shampoo bar last?
With proper storage and regular use, a single shampoo bar can last approximately
60–80 washes, depending on hair length and washing frequency. To extend the life of
your bar, keep it dry between uses.
Orders & Payment
How do I place an order?
Simply browse our collection at www.usviori.com, add your desired products to the
cart, and proceed to checkout. You'll receive an order confirmation email once your
purchase is complete.
What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment options displayed
at checkout. All transactions are processed in USD.
Can I modify or cancel my order after placing it?
If you need to make changes to your order, please contact us at press@usviori.com as
soon as possible. We'll do our best to accommodate modifications before your order
enters the shipping process.
Will I receive an order confirmation?
Yes. A confirmation email with your order details will be sent to the email address
you provided at checkout. If you don't receive it within a few minutes, please check
your spam or junk folder.
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Shipping & Delivery
Do you offer free shipping?
Yes. All orders on www.usviori.com ship completely free — no minimum purchase
required, no hidden fees, and no restrictions on order size or weight.
How long does shipping take?
Orders are processed within 1–3 business days and typically delivered within 6–12
business days. You will receive a tracking number via email once your order has
shipped.
Do you ship internationally?
Yes. We ship to all countries and regions supported by our logistics network. All
customs duties, import taxes, and government-imposed fees are fully covered by us —
you will never pay extra upon delivery.
How can I track my order?
Once your order ships, you'll receive a shipping confirmation email containing a
tracking number and a link to monitor your package in real time.
What if my order hasn't arrived within the estimated time?
If your order hasn't arrived within 12 business days of shipment, please contact us
at press@usviori.com with your order number. We'll investigate immediately and work
to resolve the issue.
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Returns & Refunds
What is your return policy?
We accept returns within 60 days of delivery. Items must be unused and in their
original condition to be eligible for a full refund.
Is return shipping free?
Yes. All return shipping costs — including any customs-related fees — are fully
covered by us. You will never be charged for returning an eligible item.
How do I start a return?
Email us at press@usviori.com with your order number and reason for the return. Our
team will provide you with a prepaid return shipping label and instructions.
How long does it take to receive my refund?
Refunds are processed within 5–10 business days after we receive and verify the
returned item. The refund will be credited to your original payment method. Please
allow additional time for your bank or payment provider to reflect the transaction.
Can I exchange a product instead of a refund?
If you received a damaged or incorrect item, contact us right away. We will send a
replacement at no additional cost or issue a full refund — whichever you prefer.
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Product Usage & Care
How do I use a shampoo bar?
Wet your hair and the shampoo bar. Rub the bar between your hands to create a lather,
or glide it directly over your hair from roots to tips. Massage the lather into your
scalp, then rinse thoroughly.
How should I store my shampoo bar?
Store your bar in a cool, dry place with good airflow between uses. A soap dish with
drainage is ideal. Avoid leaving the bar sitting in water, as this will shorten its
lifespan.
Can I use the shampoo bar with conditioner?
Yes. While many customers find the bars sufficiently moisturizing on their own, you
are welcome to pair them with your preferred conditioner.
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Account & Privacy
Do I need to create an account to place an order?
No. You can check out as a guest without creating an account. However, creating an
account allows you to track orders, save your shipping details, and enjoy a faster
checkout experience in the future.
Is my personal information safe?
Absolutely. We use SSL encryption and PCI-compliant payment gateways to protect your
data. We never sell, rent, or trade your personal information to third parties. For
full details, please review our Privacy Policy at www.usviori.com.
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Still Have Questions?
We're happy to help. Reach out to us anytime:
📧 **Email:** press@usviori.com
🌐 **Website:** www.usviori.com
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