Refund Policy

 Overview

  At usviori.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with
  your order, we offer a straightforward and hassle-free return and refund process.

   Return Eligibility

  Items may be returned within **60 days** of delivery, provided they are unused and in their original condition.
  Products that have been opened or used may not be eligible for a full refund.

   Free Return Shipping

  We offer free return shipping on all eligible returns. All return shipping costs, including any customs-related fees,
  are fully covered by us. You will never be charged for returning an item.

  How to Initiate a Return

  1. **Contact Us** — Email press@usviori.com with your order number and the reason for your return.
  2. **Receive Instructions** — Our team will provide you with a prepaid return shipping label and detailed return
  instructions.
  3. **Ship Your Return** — Pack the item securely and send it back using the provided label.
  4. **Refund Processing** — Once your return is received and inspected, your refund will be initiated.

   Refund Processing Time

  Refunds are processed within **5–10 business days** after we receive and verify the returned item. The refund will be
  credited to the original payment method used at the time of purchase. Please note that your bank or payment provider
  may take additional time to reflect the refund in your account.

   Non-Refundable Items

  Certain items may not be eligible for return or refund, including:

  - Products that have been used or opened beyond what is necessary to inspect them
  - Items returned after the 60-day return window
  - Products not purchased through www.usviori.com

   Exchanges

  If you received a damaged or incorrect item, please contact us immediately. We will arrange a replacement at no
  additional cost, or issue a full refund — whichever you prefer.

  Contact Us

  For any questions about returns or refunds, our team is here to help:

  📧 **Email:** press@usviori.com
  🌐 **Website:** www.usviori.com